The Skin & Beauty Clinic

Our Policies

CANCELLATION POLICY

Single treatments or consultations: Should you need to cancel or reschedule we kindly ask that you contact us no later than 48 hours before your appointment. This allows us to manage our diaries and offer the appointment time to another client. Failure to give the full notice may result in a cancellation charge of £20, payable at your next visit.

Booking treatment off a pre-paid course of treatments:

Should you need to cancel or reschedule we kindly ask that you contact us no later than 24h (ideally 48 hours) before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic.  This allows us to manage our diaries and offer the appointment time to another client.

COVID-19 update

We will continue to operate our 48-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, processed, stored and shared when you visit or make a consultation request through www.theskinandbeautyclinic.co.uk (the “Site”); when you attend for a consultation and appointments at our practice; when you communicate with us through email, phone, social media or mail.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we currently do not collect any information through cookies.

When you make a consultation request through the contact form on the Site, we collect certain information from you, including your name, email address, phone number and information necessary for the service you are requesting. We strongly recommend you keep your message short and share just the necessary details as the form is provided by a plugin.

When you attend our salon or prior to your first appointment, we may collect further personal information like medical history, hair removal habits and images of the treatment area. We do not use this information for any other purposes, but solely to carry out the requested service safely, efficiently and in compliance with all legal requirements. On rare occasions and only with your explicit consent, we may use your images on “the Site” and social media for promotional or demonstrative purposes.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the personal information that we collect generally to provide, safely and efficiently, the service you have requested through the Site, by email, by phone, by social media or in person. We are registered with ICO.

Additionally, we use this Information to:

  • Communicate with you;
  • Screen our services for potential risks; and
  • When in line with the preferences you have shared with us, provide wider public with information or advertising relating to our services.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described below:

  • We upload your personal information to Timely, Consult and Fresha – software that manages our appointments schedule and electronic client files. These professional companies comply with the requirements of EU GDPR and access to the files is password protected.
  • We store your physical client files collected prior to 2020 in a locked filing cabinet which will be kept for 10 years.
  • From 2020 we started fully transferring our physical recording of client files onto a digital system via the Timely/Consult App.
  • We may share information in the cases when you’ve given us your explicit consent, to promote our services on our websites and via social media channels by displaying your “before and after” photos. “Before and after” images are always edited/cropped in order to minimise the chance of the person being identified through their photo.
  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

You have rights under GDPR Law and UK Consumer Law and may ask for a copy of your records in writing. You may also ask us to clarify any of the above points or for us to explain or show you how we collect information on the Timely and Consult App.  Consultation forms, appointments and treatment records form an invaluable part in ensuring that we provide safe treatments and the best service possible.

DATA RETENTION

We will hold your lawfully obtained Information for our records unless and until you ask us to delete this information, or for the minimum length of time required by law, if the latter occurs first.

BREACH PROCEDURES

In the case of security breach, we commit to notify you within 48 hrs of receiving the information about the breach, if we suspect that your personal information may have been accessed by unauthorised people.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COMPLIMENTS & COMPLAINTS

We aim to always do our best. We love to hear from you – good or bad!

Sometimes things do go wrong and we know we are not perfect. But we do aim to be. That’s why we have a complaints procedure. Sometimes we can put things right. Sometimes we can only explain ourselves and apologise. But we want to learn from our mistakes and help improve our service for you and other clients.

We will treat your complaint confidentially, quickly and seriously.

Please ask us for a copy of our full complaints policy if you would like one by using our contact details on this site or see below. We encourage you to share your concerns and your experience with us and we promise to listen carefully to what you have to say.

Please also feel free to let us know what we’re doing right. Either way we love to hear from you and will always be open to communication.

CONTACT US

For more information or if you have questions please contact us by e-mail at theskinbeautyclinic@icloud.com or by mail using the details provided below:

The Skin & Beauty Clinic 64/64B Front Street, Sherburn Village, Durham DH6 1HB

  • Alison

    "I cannot praise Monica highly enough. She understood my skin concerns and has worked through them in a gentle and professional manner. Monica puts the needs of the customer first, ensuring that the treatment is the right one for the person concerned, rather than being motivated by money like some practitioners I have seen in the past. Whilst my skin is still healing, I can already see great improvements and am looking forward to the final result. After trying numerous products and treatments in the past, without success, I wish I\'d visited the Skin and Beauty Clinic sooner. I would not hesitate to recommend!" 30/07/21

  • Rachel
    "After my first laser carbon peel think that my skin is definitely smoother and very soft and not sure whether my imagination or not but less fine wrinkles! Tonight it still feels really well hydrated. Thank you so so much....I feel like I have had a proper treat!" and "24 hrs later I think my skin was definitely looking nicer. The skin over the bridge of my nose was very dry ( it usually is ) but way smoother than normal so definitely made a difference!" 29/02/20
  • Charlotte S.

    "I had the most wonderful facial with Monica. The products she used smelt and felt fabulous, and at one point I think I fell asleep, it was the most relaxing hour ever! My skin honestly GLOWED for days afterwards. Thankyou!" 06/03/19

  • Sue W.

    "Very happy with my appointment with Monica for a skin tag removal. She explained everything thoroughly beforehand and did an excellent job of removing it. I’m very pleased with the results". 25/11/19

  • Kelly R.

    “Most certainly recommended Monica’s services. I've been getting laser treatment for the redness in my skin on my face from Monica. Amazing results and such a lovely lady doing it. Very thankful and happy with the treatment received!” 28/05/19

  • Marie

    “Monica was highly recommended to me by a former GP who had used her services. Since then I have had three separate treatments and I am so happy with the results. I found Monica to be extremely professiona, meticulous in her work and the results delivered exceeded my expectations. I would, without question, recommend Monica to others and have done so already”. 21/02/19

  • Pauline

    "I saw Monica, a lovely lady, for removal of brown spots, skin tags and moles from my face. Felt at ease and confident that she cared and not just trying to get more money. She charged accordingly, treatment wasn’t too painful with very good follow up and no scarring. I am very happy with the outcome and wish I’d had the courage to do it sooner. Wouldn’t hesitate to see her again if I need further treatment". - 29 Dec 2018

  • Kelly C

    “Monica was recommended for removal of small milia and she didn’t disappoint, very knowledgeable, professional and friendly. Would definitely recommend and use again. Procedure was painless and there is no scarring at all. Great follow up too.” - 19 Dec 2018

  • Joan C

    After years of receiving a variety of treatments for the warts on my hands, most of which were both costly and painful, Monica has finally come to the rescue.  After the treatment that Monica has provided the warts are disappearing. Whilst not without some pain, the treatment has felt far less invasive and that it was administered in a caring and empathetic way.  I can’t thank Monica enough. After feeling resigned to putting up with them, the warts are mostly gone. If anyone is experiencing similar issues I would recommend Monica.  She provides an effective and more affordable treatment which is provided in a caring and reassuring way. Thank you Monica. - 29/01/18

  • Laura W

    My skin is perfect and results are great as always from all types of hair removal I have had.  You are fantastic at what you do I love coming to see you, you are so professional but a really lovely person and a friend to me. - 04/12/17